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Teller I

Company Name:
Meritrust Credit Union
The primary function of this position is to deliver high quality service to our members. This includes identifying members' needs and offering Meritrust products and services.
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Perform teller duties as instructed. This includes routine member transactions - deposits, withdrawals, cash advances, loan payments, transfers, check cashing, and bond cashing. Examine checks for endorsement, negotiability, and fraud. Sell Official Checks and Money Orders. Receive payments for all consumer and mortgage loans. Provide members with account status, including current balances and loan payoffs. Post mail when needed. Process ATM and night drop deposits. Account for all transactions and balance cashbox.
Actively sell and cross-sell Credit Union products and services through face to face and phone contact within the guidelines of the established sales program. Meet set goals for referrals and service.
Determine, meet and solve member needs, problems and conflicts
Follow safety and security rules and regulations. Maintain maximum security over cash on hand, according the Meritrust security policies.
Maintain confidentiality in all Credit Union and member matters
Present a positive image of the Credit Union through a professional appearance and courteous attitude
Knowledge and understanding of current Meritrust Fee Schedule
Process address change requests
Perform other duties as assigned by supervisors
Completion of annual Meritrust education and development program
Sales experience preferred
Excellent oral communication and member service skills
Ability to operate applicable PC programs necessary for job function
High School diploma or equivalent
One year cash handling or teller experience preferred

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